Flamemaster Grills Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://flamemastergrills.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:


- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. ; Keep the information within our data system, used exclusively for our database.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns); and for advertising and retargeting. 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights, including the use for advertising and remarketing. 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

For purchase, age of 18 or above is required. 

MINORS
The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

This Privacy Policy outlines how Flamemaster Grills ("we," "our," or "us") collects, uses, discloses, and protects the personal information of visitors and users ("you" or "your") of the Flamemaster Grills website (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using the Site, you consent to the terms and practices described in this Privacy Policy.

1. Information We Collect:

a. Personal Information: When you interact with the Site, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, shipping address, and payment details. This information is collected when you register an account, place an order, subscribe to our newsletter, or contact us for support.

b. Log Data: We may also collect certain information automatically when you visit our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and other browsing-related data. We use this information to analyze trends, administer the Site, and track user activities on the Site.

c. Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your browsing experience on our Site. These technologies help us remember your preferences, track your interactions with the Site, and gather demographic information about our user base. You can manage your cookie preferences through your browser settings.

2. Use of Information:

a. Personalization and Communication: We use your personal information to personalize your experience on our Site, process your orders, provide customer support, and communicate with you about your account, promotions, and updates. We may also use your information to respond to your inquiries, provide information you requested, and send you marketing communications if you have opted to receive them.

b. Site Improvement: We analyze the data we collect to improve our Site, products, and services. This includes enhancing the functionality of the Site, customizing content, and optimizing user experiences.

c. Legal Obligations: We may process your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, such as tax obligations, fraud prevention, and investigation of security incidents.

3. Information Sharing:

a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing platforms. These service providers are contractually bound to handle your data securely and only process it in accordance with our instructions.

b. Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Site, (iv) protect the personal safety of users of the Site or the public, or (v) enforce our Terms and Conditions.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site if such a transfer occurs, and any subsequent processing of your personal information will be subject to a new privacy policy.

4. Data Security:

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@flamemastergrills.com or by mail using the details provided below:

10030 Marconi  Dr STE C, San Diego, CA 92154